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Forum Discussion
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RMA Address
I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information?
I have my RMA number and s...
Hi sjh750,
You're most welcome.
Regards,
Blanca
Community Team
This is the form email they sent. Address included.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118
You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you for choosing NETGEAR."
kingz,
The answer to your question is Netgear doesn't give a sh*t about you or anyone else. Their jobs are to steal money from you and then make your life miserable should you ever need to use their customer "service". They make every.single.step of the return process agonizing and inneffective so that when you eventually get the replacement that is ALSO broken you won't go through with trying to return it and will give up, they keep your money, and they move on to screw over the next unsuspecting victim. I fully expect this reply to be removed by netgear even though they can't be bothered to answer any questions they sure do love to remove phone numbers for warranty service.
I too found the RMA process to be very difficult. The terms of use that I agreed to to reply to a post was at most insulting.
This just teaches me a lesson. Since I specified the unit for the client, the experience has been an eye opener. I will never recommend one again to my clients. I will not place them in that kind of jeopardy.
One suggestion to users is get your vendor involved (they are selling it) and if you paid via credit card get them involved also (if you can't get relief with a properly handled RMA then go for the refund).