NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jirble2's avatar
jirble2
Aspirant
Jan 17, 2019
Solved

RMA Not progressing

I've got a faulty R7000, for which I was sent an RMA number, and a form to fill and print. The form says: "Complete this form and return it along with the unit to NETGEAR Returns. You will receive...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jan 17, 2019

    Do you have a RMA number or a support ticket if so send me a PM and I will escalate it and have someone contact you.

     

    Thanks

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 17, 2019

Do you have a RMA number or a support ticket if so send me a PM and I will escalate it and have someone contact you.

 

Thanks

DarrenM

  • jirble2's avatar
    jirble2
    Aspirant
    Jan 23, 2019

    For the sake of those who might stumble across this in the future - raising the issue to the community proved to be the way to get the issue solved. I gave DarrenM my RMA number, received a call from Netgear, where they agreed to send my replacement unit straight out.

    My advice for anyone else in this situation - go straight to the forums and raise it here. Whenever I initiated a call myself, I never reached anyone who was able to provide satisfactory answers to my questions.