RMA return address

If only it were that easy. We are going on three weeks now with "support". My original R9000 was deemed bad after 2 hours on the phone with support. My expedited RMA wasn't so expedited and Netgear had to refund my fees for "expedited delivery" Once the replacement showed up, it was a remanufactured AX80. And that's when all the problems started....

The AX80 had multiple issues. Intermittent internet connections, slow access speeds, no indicator lights, and nothing in my expanded network will connect WPS. So back to support we go...

One hour and a half in to this session resulted in moving some wirless channels to assist in "interference issues" with the wireless connectivity speeds, but while on the phone with the support rep, my hard wire connection was dropping. The WPS issue was attempted to be blamed on access points being to far away. No problem. I moved my Linksys RE9000 to a wall plug within 6' of the AX80 while on the support call. No dice. Move it closer the rep says. I moved it to 3'. Same result.

Meanwhile the hard wired connection to the internet dropped again and since none of the LED's were working, we had no clue as to what was dropping or still online. I have since found the soft button for LED's in the advanced settings and turned them on, but it is frustrating to know it was never once checked by the support rep during our numerous router resets and reconfigurations to figure out the other issues. I suppose it would have made for easier troubleshooting to have a visual representation of what ports were working, if we had wireless, if we had internet, etc. etc..

So, here we sit.

Nearly a month into this issue and I am left "monitoring" the AX80 to see if anything improves. My current ticket is over a week old with no response from Netgear to resolve these issues, nor an address to return the original R9000. My hardwired internet connections come and go randomly, I have to take a laptop over to each access point  and connect directly to get them to connect wirelessly, and I patiently await any further response from Netgear about how to resolve any of this.

The only good to come from any of this is because of all of the wireless WPS issues throughout my home, I upgraded my cable coax within the house to a MOCA network to get around the WPS. I now utilize a 2 gig hardwired network backbone to connect all of my remote access points and devices to and that minimizes the WPS issues...

Now, if only I could stay hard wired connected to the internet....

...to be continued.