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Forum Discussion
RMA Status
I was given a RMA number by your support team and I mailed the router to: Netgear RMA returns C/O ANOVO UK Ltd 71 BILTON WAY ENFIELD EN3 7EP UK With full tracking information and it show th...
Can you PM me the RMA number or case number that you have and I will escalate the issue to support.
DarrenM
Hi,
I have received an email from one of your team:
Saying:
Hello Mr. Chutoo,
Good day!
My name is Chona, I am a Customer Care Advocate of NETGEAR, Inc. I am contacting you regarding the device that you've returned to us.
We would like to let you know that we've received the device that you've returned. We received it at 2/17/2021 2:30 AM.
If there's anything that I can help you please let us know for us to act accordingly.
Thank you for choosing NETGEAR and have a great day!
Regards,
Chona Mamonong
Customer Care Advocate
NETGEAR, Inc.
I have tried to follow up the case however it keep saying that the case is closed and that mean I can’t sent a follow up email to the agent.
I was going to ask when will I receive the replacement router and will there be a tracking number that I can use to track the item?
Kind regards
I have received an email from one of your team:
Saying:
Hello Mr. Chutoo,
Good day!
My name is Chona, I am a Customer Care Advocate of NETGEAR, Inc. I am contacting you regarding the device that you've returned to us.
We would like to let you know that we've received the device that you've returned. We received it at 2/17/2021 2:30 AM.
If there's anything that I can help you please let us know for us to act accordingly.
Thank you for choosing NETGEAR and have a great day!
Regards,
Chona Mamonong
Customer Care Advocate
NETGEAR, Inc.
I have tried to follow up the case however it keep saying that the case is closed and that mean I can’t sent a follow up email to the agent.
I was going to ask when will I receive the replacement router and will there be a tracking number that I can use to track the item?
Kind regards