NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
azolivas
Apr 28, 2017Aspirant
router and ismart camera
I have been using the iSmart Keep camera for over two years now with no issues. Just a few weeks ago the camera stopped responding. I have tried resinstalling with no luck. The netgear genie says ...
- May 04, 2017
Hi azolivas,
1. How do you access the camera? Is it via the web browser or via the app?
2. Can you see the camera under attached devices?
3. What is the firmware version of the router?
4. Try to reboot the router and change the channel of 2.4Ghz to 1,6 or 11.
JamesGL
May 04, 2017NETGEAR Employee Retired
Hi azolivas,
1. How do you access the camera? Is it via the web browser or via the app?
2. Can you see the camera under attached devices?
3. What is the firmware version of the router?
4. Try to reboot the router and change the channel of 2.4Ghz to 1,6 or 11.
JamesGL
May 09, 2017NETGEAR Employee Retired
Hi azolivas,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.