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Forum Discussion
Router Blocking Websites
A few months ago after I updated my firmware, I was no longer able to access a number of websites and apps. Specifically, I can no longer access my banking website or app, credit card website or app, ...
- Firmware version V1.0.0.48
- Modem: Arris SURFboard SB6183
- LAN ports located on the back of the router
- Browsers used: Safari and Google Chrome, as well as the Fifth Third Bank app and Capital One app
- Error messages:
- Fifth Third Bank allows me to visit the website/app, but when I try to log in it says "User ID and Password Invalid." If I try to say forgot password, it tells me no account exists with my user name. If I try to create an entirely new username and password, it won't let me proceed. As soon as I turn off my wifi or connect to someone else's internet, my username/password work fine.
- On my laptop, Draft Kings just says "limit exceeded." On my phone, it says "Too Many Requests. Your device and/or account has been temporarily restricted. Your account or IP has been temporarily restricted from viewing DraftKings due to sending too many requests in a short time frame. If you believe this is in error, please contact customer support with a description of what you were doing at the time your saw this error message." I receive this error message before I had ever created the account or ever visited the website before, and as soon as I am disconnected from my wifi, my account works fine. I have no made multiple log-in attempts or anything like that.
None of the responses you list would seem to have much to do with a router.
Sounds more like some picky security software.
I see other reports of this one:
Third Bank "User ID and Password Invalid"
kmohoff wrote:
- Modem: Arris SURFboard SB6183
No modem/router getting in the way.
I recently ran into a similar issue. It appears that I was signed up for a trial of Netgear Armor (Bitdefender) and they were blocking my access to a few websites. If I connected via HTTPS, I got a generic error page on my devices (mostly Macs and iOS devices). After a full day of chewing out my ISP, i tried connecting via HTTP and got an actual block page from Netgear Armor. That was the issue. I turned off Netgear Armor and resolved the problem. I also found out that you can go to https://armor.netgear.com/myrouters and see what websites have been blocked, and add exceptions for them in the software.
I've suggested that they fix this so that HTTPS sites deliver a standard blcokpage as well instead of just letting me get a generic error from the browser or OS.
Might not be your problem, but something to check.