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Forum Discussion
AbiTex
May 17, 2018Tutor
Router conflicting with someone elses
This router has been working fine for about 7 months. This week it would not allow access to the internet. Suddenlink cable service kept redirecting to verify my account. The account that it pulls ...
- May 19, 2018
ISP chaged the MAC address. It's working now.
VSCurtis
May 19, 2018Aspirant
This seems very odd if not impossible. Your ISP uses the routers MAC Address to establish the connection. The MAC like your IP Address is unique, so it shouldn't be happening. Sounds like your ISP has assigned your neighbor's router MAC Address to your account. Just a guess. In any event it definately seems to have something to do with the MAC
AbiTex
May 19, 2018Tutor
ISP chaged the MAC address. It's working now.
- VSCurtisMay 19, 2018Aspirant
Awesome to hear. Glad it's fixed. My networking skills are limited but I do know something about MAC Addresses and using your own equipment with your ISP. They require the MAC Address so I figured it had something to do with a fouled up MAC Address entry on their end.