Forum Discussion

Guide

Sep 04, 2018

Solved

Router Dropping Internet Connection

I’ve Had Nighthawk AC 1900 Smart WiFi Router 11 months w/o issues. Recently started dropping the internet signal. I now reboot about every 20 minutes. When working signal strength is off the charts. ...

Troubleshooting

CobbT
Sep 06, 2018
This router shuts down about every 10 minutes, then reboots itself. Yesterday I was told my firmware needs updating. I checked NetGear App & it says my firmware is the most recent version (V1.09.34).
If it turns out being a firmware issue, how do I update it?

krazyspec_02

Aspirant

Oct 04, 2018

Hey! I seem to be having this same problem. I have the Nighthawk AC1900 router, using smart connect for when devices connect, it chooses 2.4 or 5 when necessary. I have an Arris SB6190 modem.

I've had Xfinity come multiple times and they confirmed that our modem signal is good (upstream and downstream are within range). Still, I can connect to my router on mant devices but for some reason, they get disconnected after some time (sometimes it takes just a few minutes to disconnect, sometimes it's a few hours).

Let me know if anyone finds a solution...If I'm missings details here, let me know too.

CobbT

Guide

Oct 05, 2018

I owned this router 15 months before it started dropping signal. Xfinity checked our signal (3x) & verified signal to house is strong. Contacted NetGear support who reprogrammed R7000 router remotely. However, 24 hrs later router issues returned. Contacted NG support again. After an hr trying to fix, they offered to replace my router w/a refurb, which I refused. I replaced the R7000 w/Google ‘pod’routers instead. Since then Internet/streaming speeds are thru the roof!
NOTE : As frustrating as dealing w/NG Support was (language barrier & paying $ for support), it did not compare to the pure arrogance, rudeness, and snarkiness I experienced from the NG community as I sought guidance on this site. NEVER AGAIN!

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router

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