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Forum Discussion
Djacobsen80123
Dec 21, 2021Aspirant
Router goes offline when using Excel
This is a weird problem but my nighthawk goes offline every time I use Microsoft excel, I mean every time! Ive stopped using excel at work just because it creates problems for the bar/restaurant if ...
plemans
Dec 21, 2021Guru - Experienced User
Have you tried excel on a different pc/laptop? Just to see if its a pc issue or the actual router.
- Djacobsen80123Dec 21, 2021Aspirant
Actually I have, I only use my iPad and my iPhone at work, but this issue happens whether I enter data on my phone or my iPad, we only use apple stuff here so I can't speak to if it happens with windows.
- plemansDec 21, 2021Guru - Experienced User
do wired and wireless devices drop? Or just wireless?
what router is it?
What firmare is on it?
What modem/gateway is it connected to?
Do the logs show any issues when you're using excel?
- Djacobsen80123Dec 21, 2021Aspirant
thx for the help,
both wired and wireless go offline, anything attched to it stops working
nighthawk r7000
v1.0.11.126
I use comcast for my internet services so it's connected to their modem
I am not sure what logs you are talking about but I have never seen an error message in notification.