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Djacobsen80123's avatar
Djacobsen80123
Aspirant
Dec 21, 2021

Router goes offline when using Excel

This is a weird problem but my nighthawk goes offline every time I use Microsoft excel, I mean every time!  Ive stopped using excel at work just because it creates problems for the bar/restaurant if ...
plemans's avatar
plemans
Guru - Experienced User
Dec 21, 2021

Have you tried excel on a different pc/laptop? Just to see if its a pc issue or the actual router. 

  • Djacobsen80123's avatar
    Djacobsen80123
    Aspirant
    Dec 21, 2021

    Actually I have, I only use my iPad and my iPhone at work, but this issue happens whether I enter data on my phone or my iPad, we only use apple stuff here so I can't speak to if it happens with windows.  

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 21, 2021

      do wired and wireless devices drop? Or just wireless? 

      what router is it? 

      What firmare is on it? 

      What modem/gateway is it connected to? 

      Do the logs show any issues when you're using excel?

       

      • Djacobsen80123's avatar
        Djacobsen80123
        Aspirant
        Dec 21, 2021

        thx for the help, 

        both wired and wireless go offline, anything attched to it stops working

        nighthawk r7000

        v1.0.11.126

        I use comcast for my internet services so it's connected to their modem

        I am not sure what logs you are talking about but I have never seen an error message in notification.