NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router help
I got a brand new, never been used router from my friend who helped me set it up about two months ago and it has worked great. Today, we were trying to access our account on the app and on the site ...
couldn’t remember those answers either, so someone online suggested I tried doing a factory reset which I have. Everything turned on fine, but now the internet light is orange
and when I connect to my Wi-Fi it lets me but I don’t have actual internet access, so I can’t continue setting up my router with the app. I read online I can do it on the site but I don’t have internet access to be able to access the site. I’ve turned it off and on and unplugged everything, contacted my ISP and they said my modem is fine on their end and internet is all good, and date then got through to Netgear’s customer support and they wouldn’t even troubleshoot without me buying a warranty because mine expired.
song_jemica wrote:
couldn’t remember those answers either, so someone online suggested I tried doing a factory reset which I have. Everything turned on fine, but now the internet light is orangeThis means you do not have an Internet connection. You need to set up the router again to work with your modem.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
song_jemica wrote:
I read online I can do it on the site but I don’t have internet access to be able to access the site.Once again, we have no idea what you "read online" but there is no "site" that you need to connect to to set up a router. There is the browser graphical user interface (GUI) which is the local interface to your router. Think of it as the control panel.
How about answering this question from plemans?
What modem/gateway do you have it connected to? (key detail)
To see how to set the thing up from scratch, visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Begin with the Quick Start/Installation Guide.
