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Forum Discussion
Router issue - dropping signal every 5 minutes
Hi friends. My Netgear R6400 router will have flashing white lights and then they will all go off and then the power button will come back orange. It will usually stay orange for a few minutes. When t...
Sorry, I am not tech savvy. How do I uninstall? I’m having issues doing much of anything without internet. I have my phone that I’m trying to work off with 5G
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Are you able to access the routers login info?
if so, follow the guide above
- I have updated the firmware and did a factory reset but I am still experiencing the drop every 10 or so minutes
try downgrading the firmware a version. See if that helps. Maybe there's an issue with that version of the firmware on your device
- Thanks for the reply. It would be great if I knew how to downgrade but I don’t. It’s also hard doing any fixes when you don’t know how and don’t have the internet. It sucks that I just got this router in 2020 and the company can’t offer support. I’ve had my Apple phone for years and they still provide support. I will likely get a new (non Netgear) router or get the one from my provider. Wish Netgear was as helpful as the community but now I know why this community exists because their support service is extremely poor. I will not recommend this brand.