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Forum Discussion
Solved
Router issues
I am trying to get a phone number for support for my new router. But all I see are PAID support....why is that when I just purchased this new Dec 31st and received it on Jan 6th 2017? Should there ...
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
Free support for 90 days. Router warranty 1 year.
We might be able to help you here quicker than traditional support.
What is your router model, firmware version, problem and what you have done to solve your problem. It's best to start with the users manual that can be found through the support area at the top of this page.
Thank you for your response. What I really want to do is change the login name from "admin" to something else. I already have managed to get the password changed and checked all the security questions to make sure they are accurate.
And, I also would like to know how to make our router private. Seems that when I set it up, it stayed public. Not a fan of "public" anything, if you know what I mean.