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Forum Discussion
Solved
Router issues
I am trying to get a phone number for support for my new router. But all I see are PAID support....why is that when I just purchased this new Dec 31st and received it on Jan 6th 2017? Should there ...
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
Free support for 90 days. Router warranty 1 year.
We might be able to help you here quicker than traditional support.
What is your router model, firmware version, problem and what you have done to solve your problem. It's best to start with the users manual that can be found through the support area at the top of this page.
Manual...yea...I thought it was forgotten when I opened the box. Now i just have to find it.
Router model: AC1750 Smart WiFi Router R6400
Just got a new firmwear update tonight...did not see a number for it....where do I find that?
Could not find the manual....all I saw was an inforamtion page with an option to purchse. I was hoping to find a download of the manual, but it did not really show up on the support page ...maybe wrong page? Not sure, but did not see anything that was familiar.
ahah...never mind. I finaly found it...but it was not obvious. Seems odd that when I log in then go to support for anything I am offered another "login" box? Can't stay in my account for that? Anyway, I did find it....but the two questions I want answers to are not really noted.
1. How to change the "Admin" login name to something else, and
2. How to make our router private instead of public.
I forgot something importanat. Before you do anything else update your firmware to the latest one. Several security fixes came out in the latest firmware.
Then after the update. Reset your router by pressing in the reset button on the back of the router for about 10 seconds until the power light turns orange and begins to blink.
Then change the password back to the one you changed it to previously.
The user name admin can not be changed. But it is a great thing you already changed the password.
The support page for your router is: https://www.netgear.com/support/product/R6400.aspx
The manual can be found at: http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
The SSID (Wireless Network Name) can be hidden but I would not do that until I got everything else setup.
You should reserve all your IP addresses after you get everything, including cell phones, hooked up to your new routers network.
Thank you very much for this input. So, why can't we change the "admin" login name? That makes no sense....it gives anyone 1/2 of a 2pc puzzle...not very secure.
Reserving all our IP addresses? We only have our pcs hooked up ...I don't have anything else and my son uses Verizon phone so he does not use our internet. We both are cable connected to the router rather than WiFi...since we both play online games, there is less lag that way, as long as Comcast network cooperates.
But how do I make our router private?