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Forum Discussion
Solved
Router issues
I am trying to get a phone number for support for my new router. But all I see are PAID support....why is that when I just purchased this new Dec 31st and received it on Jan 6th 2017? Should there ...
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
Could not find the manual....all I saw was an inforamtion page with an option to purchse. I was hoping to find a download of the manual, but it did not really show up on the support page ...maybe wrong page? Not sure, but did not see anything that was familiar.
The user name admin can not be changed. But it is a great thing you already changed the password.
The support page for your router is: https://www.netgear.com/support/product/R6400.aspx
The manual can be found at: http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
The SSID (Wireless Network Name) can be hidden but I would not do that until I got everything else setup.
You should reserve all your IP addresses after you get everything, including cell phones, hooked up to your new routers network.
Thank you very much for this input. So, why can't we change the "admin" login name? That makes no sense....it gives anyone 1/2 of a 2pc puzzle...not very secure.
Reserving all our IP addresses? We only have our pcs hooked up ...I don't have anything else and my son uses Verizon phone so he does not use our internet. We both are cable connected to the router rather than WiFi...since we both play online games, there is less lag that way, as long as Comcast network cooperates.
But how do I make our router private?
To hide the SSID open up the web browser to the routers admin page. Then under the Basic tab select Wireless. On the Wireless Setup page uncheck the Enable SSID Broadcast boxes. Click Apply at the top of the page.
I guess with only two devices it would not be helpful to reserve IP addresses. But if your son wants to connect his cell phone up to the network I would reserve IP addresses because cell phones leave the house and when they return they sometimes receive a new IP address that is the same as one of your computers and neither the computer or the phone will be able to use the network if that happens. And it has happened to me.
I am more confused now. Does hiding the SSID make our router private? and can it be reversed if we want to?
I don't understand why this is so difficult...and I have no idea what the deal is with reserving...ip addressess...I thought those were the items doing that not the router. Its like every time I have to cycle the modem, Comcast gives us a new ip address to use. So how would that play into the router issue.
I am really not understanding this.