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Forum Discussion
Solved
Router issues
I am trying to get a phone number for support for my new router. But all I see are PAID support....why is that when I just purchased this new Dec 31st and received it on Jan 6th 2017? Should there ...
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
ahah...never mind. I finaly found it...but it was not obvious. Seems odd that when I log in then go to support for anything I am offered another "login" box? Can't stay in my account for that? Anyway, I did find it....but the two questions I want answers to are not really noted.
1. How to change the "Admin" login name to something else, and
2. How to make our router private instead of public.
I forgot something importanat. Before you do anything else update your firmware to the latest one. Several security fixes came out in the latest firmware.
Then after the update. Reset your router by pressing in the reset button on the back of the router for about 10 seconds until the power light turns orange and begins to blink.
Then change the password back to the one you changed it to previously.
I forgot something importanat. Before you do anything else update your firmware to the latest one. Several security fixes came out in the latest firmware.
Already did this
Then after the update. Reset your router by pressing in the reset button on the back of the router for about 10 seconds until the power light turns orange and begins to blink. Why do I have to reset ?? I already rebooted...
Then change the password back to the one you changed it to previously. Why do I need to go backwards?
Reason for reset. It is very common to have router problems after completing a firmware change until/unless a reset of the router is done.
When you reset the router the password you used will be changed back to the original password. In fact all settings will be back to the original default settings. Then you will need to change the password back to what you changed it to in the first place.
oh lordy....I don't even remember the original ones so how will I even be able to log in just to reset the new password?