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Forum Discussion
Router keeps dropping connection
I am at my wits end with this. I have BOTH, an Orbi AX4200 system, as well as a Nighthawk R7000P. I had some many ongoing issues with the Orbi dropping connection (both wired and wifi) that I gav...
So with the R7000P router online and the Orbi system turn OFF, the NH router drops the internet connection?
When this happens does the top Internet LED turn AMBER?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
For Orbi system issues, please post here:
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/bd-p/en-home-orbi-ax
welp i just spent 20 mins replying to your message only for it to immediately delete it. Got a nice response badge for my time though apparently.
Try and copy the text into note pad or word pad then copy and paste as Plain Text in the post box.
Possible you have too much your posting.
Or use the Quotes (") you see in the post tool bar to reply to my post, then you can full in text after each question or suggestion then try to post it back.
Ok will do. Leaving work in a few minutes so I'll just wait till im home so i can give you more info and actively troubleshoot
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