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Forum Discussion
ITMinion
Oct 18, 2022Star
Router Nighthawk X6 R8000, firmware V1.0.4.84 -web interface freezes
Hi all, I have confirmed that in V1.0.4.84, when editing any attached device (under Administration) to change its priority, after clicking on Apply, the web interface freezes up and the router must ...
- Oct 19, 2022
Ok so after enabling QoS,
I now see the Edit and same screen view on Attached Devices:
Selected Low priority and hit apply and got same hang on the browser:
Seems to crash the web page ui services. I still have internet access thru the router. I can ping the routers LAN IP address as well. Power cycling the router regains access to the routers web page.
I'll pass this on to NG.
FURRYe38
Oct 18, 2022Guru - Experienced User
Had you tried this in a different browser to see if the problem follows?
What browser are you using?
Had a factory reset and setup from scratch been performed after you loaded v.84?
ITMinion
Oct 18, 2022Star
Thank you for replying.
Yes I did a factory reset on v84 to see if that was the issue. That's when I installed v82.
When the web interface freezes up, I still have Internet (wired and wireless).
If I then use the Nighthawk Android app (after the web interface freezes up), it can't connect so I don't think is the browser otherwise I would expect the Android app to communicate with the router as usual.
On the PC I use Google Chrome.
Does that happens to you? If not then I can try with FireFox. Edge is based on Chrome now so I'm guessing will be the same issue.
That still doesn't explain why the Nighthawk Android app can't communicate but I guess it could be the browser for whatever reason cause the router to crash its web interface.
That said, I can edit any other router settings in the same browser and no freezes. It's only when editing the priority of the "Attached Devices".
- FURRYe38Oct 18, 2022Guru - Experienced User
I'll check with mine. I don't normally change priorities on this router.
- ITMinionOct 18, 2022Star
Hi again,
Thank you for using your time on this.
We have the same router with same firmware version but yet different interface... not sure I understand the reason behind it...
You won't be able to test it out then... I'll download FireFox anyways and try but I doubt that will be it because in v82 I used exactly the same PC and browser to change the priority and worked no issues.
Thanks again.
- FURRYe38Oct 18, 2022Guru - Experienced User
Ya I don't see that layout on mine at all. Speed test shouldn't be appearing on that screen either. I use MS Edge.
What region are you located? USA here.
I picked up my R8000 from Amazon 2nd hand cheap. Looked like it had never been used.