NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
REM52
Jul 11, 2021Initiate
Router password
When I try to join the netgear network I am asked for my password which I am told is incorrect. I have used this password which was pasted on the router when I purchased it. Now I can't access the nighthawk app because I can't get on the network. Any suggestions?
I am using a iPad.
3 Replies
- plemansGuru - Experienced User
What actual router do you have?
have you tried hardwiring into the router with a pc/laptop and checking/changing the password?
https://kb.netgear.com/23439/How-do-I-change-my-NETGEAR-router-s-WiFi-password-or-network-name-SSID
- REM52Initiate
Thanks I tried a factory reset and everything started working. I appreciate your prompt replies.
- plemansGuru - Experienced User
Glad you got it working!