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Forum Discussion
Router problems?
i have a netgear nighthawk R7000. It has an orange light that goes off and on. When it is orange, I lose internet. I called my IP today and we reset the modem, and she said it had good speed. We also...
antinode wrote:> i have a netgear nighthawk R7000. [...]
Firmware version? Connected to what?
> [...] we reset the modem [...]
Has your (unspecified) "the modem" a maker and model number? Care to
share?
> [...] It has an orange light [...]
An R7000 has many "lights". Sometimes they're "orange" (or, as
Netgear calls it, "amber"). They have names and icons for
identification. Which one is this?
> [...] that goes off and on. [...]
When? Under some particular set of circumstances? Once every
second? Any actual information might be helpful.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot". Further reading might not hurt,
either.
> [...] It is set up from the computer to the router and connected in
> the no. 2 slot. [...]
"It"? _What_? "set up" _how_? Perhaps you could pretend that your
readers can't see everything that you can.
> [...] Will it make a difference if I plug it into the number 3 slot?
> [...]
Why not run the experiment? Do you expect any advice you might get
here to be more reliable than reality?
> [...] Is the router just getting to its end of life, and I need a new
> one? [...]
It's that or something else. Based on "an [unspecified] orange
light", were you expecting to get a complete diagnosis?
Okay, I will clarify:
i dont know where where you find the Firmware Version.
It is connected in this fashion.
1. Cable comes thru the wall, to the Technicolor Modem DPC3216, and attached to the cable outlet on the modem. From there on the back of the Modem DPC3216, the Yellow Ethernet cable is run up to the R7000|AC1900 Smart WIFI Router, and plugged into the Internet Slot in the back of the Router. The other cable is in the #2 slot in the back of the Router, and plugs into the back of the HP Pavilion HPE Computer.
the Router has 12 buttons on it.
1. I assume is an off button because of the symbol, and has a white LED light.
2. This is the Internet and has a white LED.
3. This is the 2.4 GHZ, and has a white LED.
4. This is the 5 GHZ, and is showing a white LED.
5. This is a USB, which has no light, as no USB compatible apparatuses are plugged in to the USB port on the front of the router.
6. Is the same as 5.
7, 8, 9, 10, are the ports that the Ethernet cable can be plugged in to the computer. No.8 which is actually #2 on the back of router that goes to the computer at this time shows a orangish red color. The color of amber on the color wheel is #FFBF00, is a pure chroma color of yellow and orange, thus giving it the ISCC-NBS descriptor of Vivid Yellow.
11. Is the WIFI on/off button which shows it on with the white LED.
12. This is the WPS button with LED showing white.
The number 8 button is the one that shows Redish Orange. That is actually #2 port in the back that goes to the computer. When this LED turns to that color, no Internet. As I said before, my ISP provider has checked the modem and has great speed of 223 mbps, so they have ruled the modem out. I will be getting a new router, so what do you suggest would be a good one? Thanks.
> the Router has 12 buttons on it.
I know. (Although all but two are only lights; only two are
condsidered "buttons".) I've looked at the R7000 User Manual.
> 1. I assume is an off button because of the symbol, and has a white
> LED light.
"assume"? Did _you_ look at the R7000 User Manual? "Table 1. LED
descriptions"? "Power LED"? What's to "assume"?
> [...] The number 8 button is the one that shows Redish Orange. That is
> actually #2 port in the back that goes to the computer. When this LED
> turns to that color, no Internet. [...]
"no Internet" for that one computer, or "no Internet" for all your
client devices? That port-status LED should correlate with the LAN-2
Ethernet port, not with general Internet access. (The "Internet" LED
should indicate general Internet access.)
As the LED description section of the User Manual explains, "amber"
on one of those LAN port-status LEDs indicates a sub-gigabit/s physical
link, which is not, in itself, an error indication. Is it always
"amber", or does it toggle between "amber" and white under some
condition or other, or what?
On some computers/devices, possibly including your (not
well-specified) "the HP Pavilion HPE Computer", an Ethernet interface
will run at 100Mb/s ("amber") when the device is in a standby or
(not-truly) "off" mode. When such a device is awakened or powered on,
it may negotiate a faster link rate (white).
A bad/intermittent Ethernet cable can also cause such a speed change.
All eight conductors in the cable are needed for gigabit/s speed; only
(the right) four are needed for 100Mb/s (or less). Try a different
cable? Or a bad LAN Ethernet port on the router. Did you try others?
Or a bad LAN Ethernet port on the computer. Have you tried another
computer/device?
It's not immediately obvious to me how one troubled client device
could cause a complete loss of Internet access.
> [...] my ISP provider has checked the modem and has great speed of 223
> mbps, so they have ruled the modem out. [...]
A white "Internet" LED suggests no major problems on the WAN/Internet
side of things.
Blame assignment is Job One. Test/swap the cables/gizmos to see
what's causing (what I assume is) the "amber" LED. But Job Zero is
identifying the actual symptom. "No Internet" is too vague.
> [...] I will be getting a new router, so what do you suggest would be
> a good one? [...]
I don't follow this stuff closely enough to make such
recommendations. If there's no actual problem with the R7000, then, for
200Mb/s service, I'd expect it to work reasonably well. Probably about
as well as anything similar.
> i dont know where where you find the Firmware Version.
It's on nearly every page the router's management web site. Look
for "Use a Web Browser to Access the Router" in the User Manual.
- When the Red light comes on, no wifi to phones or iPads. That will go on for about an hour or so. I will go out and buy a couple of new cables.