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Forum Discussion
Router R7000 keeps going offline
Router keeps going offline up to 4 times a day and it’s only 1 year old. I have updated the firmware, done multiple reboots to both router and modem. Any support out there or solutions that have worke...
I have the same issue that started a couple of weeks ago. My router is less than 6 months old. I called for support and they wanted me to spend $90 for a support package. I just spend $200 on the router, so I am not spending $90 for support. Any community help out there would be appreciated.
I have tried everything for this issue. I even took my first R7000 backl and pleaded with Best Buy to let me exchange it so luckily they did. My 2nd one is doing the same thing and I've called Support, since it is new, several times. Many of the solutions are silly solutions, like unplug the ethernet and blow the dust out, you must be having power outages, it is just normal for it to go offline everyonce in a while. I had a couple of good techs who helped me change the mac address which helped for about a week and now it is back going offline about twice a day. I'm just going to take this one back and get a different brand. I had lots of confidence in NetGear until now. My daughter has this exact model NightHawk and the same exact ISP and hasn't had any issues for almost 3 years now! If NetGear support can't even help me, I don't want to continue with this!
I too use to think Netgear was the way to go, but I too have lost faith. I am running into this problem as well and on version 1.0.9.88_10.2.88. Have to reboot the the router at least twice a day.