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Forum Discussion

huskersorrell's avatar
huskersorrell
Aspirant
Sep 06, 2018
Solved

Router significantly slower than modem

I pay for 400mbps. When connected with CAT5e from Mac to modem I get 400mbps. When connected from router with same cable, I’m only getting 150mbps. What’s the deal?
Troubleshooting
  • IrvSp's avatar
    IrvSp
    Sep 06, 2018
    huskersorrell wrote:
    Thank You,

    Yes, R7000
    FW: 1.0.9.34
    This updated through Genie
    Did not reboot after update
    Traffic meter is enabled
    Smart Connect: yes
    QoS: unsure. How do I find this?

    Traffic Meter WILL impact Internet Speed, turn it off unless you MUST have it, but test with it off to confirm full speed.

     

    Some people have had Smart Connect problems... and unless you know the way the device connected you might not know what band (2.4 or 5Ghz) the device was on. One question, is the problem on both bands?

     

    QoS had a tab on the left side to show you QoS settings.

shadowsports's avatar
shadowsports
Hero
Sep 06, 2018

Greetings,

Assume you have R7000 since you said you have a modem?

 

Please confirm - 

Model:

FW version:

 

If you upgraded your FW, what method did you use.

Manual update?

Genie?

Auto Update - check for and update from routers GUI?

Did you reset after update? 

 

If you are using - 

QoS?

Traffic Meter?

SmartConnect?

 

huskersorrell's avatar
huskersorrell
Aspirant
Sep 06, 2018
Thank You,

Yes, R7000
FW: 1.0.9.34
This updated through Genie
Did not reboot after update
Traffic meter is enabled
Smart Connect: yes
QoS: unsure. How do I find this?
  • IrvSp's avatar
    IrvSp
    Master
    Sep 06, 2018
    huskersorrell wrote:
    Thank You,

    Yes, R7000
    FW: 1.0.9.34
    This updated through Genie
    Did not reboot after update
    Traffic meter is enabled
    Smart Connect: yes
    QoS: unsure. How do I find this?

    Traffic Meter WILL impact Internet Speed, turn it off unless you MUST have it, but test with it off to confirm full speed.

     

    Some people have had Smart Connect problems... and unless you know the way the device connected you might not know what band (2.4 or 5Ghz) the device was on. One question, is the problem on both bands?

     

    QoS had a tab on the left side to show you QoS settings.

    • huskersorrell's avatar
      huskersorrell
      Aspirant
      Sep 06, 2018

      Thanks,

       

      I turned the traffic meter off and did not change anything else. Immediately my speed went to 400mbps

      • shadowsports's avatar
        shadowsports
        Hero
        Sep 07, 2018

        Glad to hear of your success.  Traffic Meter strikes again!