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Forum Discussion
Router stops devices from connecting to the router
The router works fine for devices that stay connected
But if something disconnects from the router, the touer wont allow it to connect back
Like my phone, when I leave home and come back it cant reconnect without restarting the router
Trying to connect it asks for a password and if i type it in, it says unable to connect to network
same if i restart my computer, which is hardwired, or restart my printer. and for my tv when i turn it on, it cannot connect.
It is quite frustration becuase without my phone I cannot even login to the router becuase you need that app instead of a web browser like every other router i have owned. So there is no way to troubleshoot if the phone cant connect outside unplugging the router.
5 Replies
havocentral wrote:
The router works fine for devices that stay connected
And that router is?
havocentral wrote:
But if something disconnects from the router, the touer wont allow it to connect back
Perhaps it isn't the anonymous router that refuses the connection, but the wifi device that fails to connect.
havocentral wrote:
Trying to connect it asks for a password and if i type it in, it says unable to connect to network
same if i restart my computer, which is hardwired, or restart my printer. and for my tv when i turn it on, it cannot connect.
What are the exact messages that you see when this happens?
What firmware version do you have on the router?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
It is an r6700v3. Sorry about that, i put this in the model section but i guess i typed it wrong
I dont think it is the device, becuase it is my printer, tv, cellphone, and laptop over wifi and my PC over ethernet.
For a day or so it is fine, but we have frequent power flickers, so the router is hooked up to a ups, but the printer and tv will lose power and wont be able to reconnect. same if i come home after work with my phone.
Sometimes the cellphone will say couldnt authticate connection.
FM: v1.0.4.102 says there is an update available, but i have to wait until tomorrow to do that. There is a browser interface?
With the wired PC, it will connect with no internet or say it is connected to an unknown device.
The phones, tv, and laptop will ask for me to reenter the password, then fail to connect. I will have to wait for it to happen again to get the excact message.
It is run off the ip provided zhone router/modem. I was told i cant connect the nighthawk directly to the IP. I am not sure that modem is the issue though, my cellphone extender is hardwired to it and never has issues.
There havent been any issues until recently, convieniently enough right after my free tech support ends. So I am not sure if there is a hardware or software issue going on right nowThanks for the help!!
havocentral wrote:
It is run off the ip provided zhone router/modem.
Does this router/modem have a model number? Does IP mean ISP? (IP and ISP are different animals.)
havocentral wrote:
I was told i cant connect the nighthawk directly to the IP.
Who told you that and what explanation did they give?
Does "directly to the IP" mean directly to the ISP?
Never trust what an ISP says! If you are running one router after another, that is highly likely to cause problems.
What is Double NAT? | Answer | NETGEAR Support
and
How to fix issues with Double NAT | Answer | NETGEAR Support
havocentral wrote:
I am not sure that modem is the issue though, my cellphone extender is hardwired to it and never has issues.
Again, I don't now what that means. What is this cellphone extender that has suddenly made an appearance?
The symptoms you describe are classic "two routers" issues.
