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"Router Update" option missing along with most of the GUI
I just set up my R7000 Netgear router today. It seems to be working great as far as our internet speed and nework signal range go, but when I log in to access the router's GUI, almost all of it is mi...
Have you tried to bypass genie and use a browser and log in the router via 192.168.1.1?
That Firmware, if you are on an R7000 is VERY ODD!!! It is at V1.01.9. The latest is V1.0.8? Is it possible V1.0.1.9 which is quite old?
I'm thinking you've got some sort of Beta code on it possibly? May have been made for test purposes?
I'd get the latest, http://www.downloads.netgear.com/files/GDC/R7000/R7000-V1.0.8.34_1.2.15.zip, and see what it does. However it might be hard to install? No way I can see doing it via that Genie GUI?
Assuming that the page IS there, you can back up to the '/' after the router address and add "/UPG_Upgrade.htm" to it and press enter. Maybe the page will show?
Also possible the Genie you have is OLD and not showing the proper stuff. Try clearing the Browser Cache, may help, close and re-open.
Also could be your router? Using something other than IE, Edge, or FireFox, try one of these and see what happens.
All else fails, use this method, https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
to load the firmware.
If the firmware version IS V1.0.1.9 then that could be a problem, and it surely doesn't have the latest fixes. Put the latest on.
The original owner advised me to use the reset button on the back. I did this, but I think nothing changed.
Weirdly... it seems that on this router, I get an incomeplete menu when I visit 192.168.100.1. The whole menu DID appear when I went to 192.168.1.1! And the firmware version is listed differently for each of those IP addresses - for 192.168.1.1, it's version V1.0.7.10_1.2.3.
That solves all of my problems, but out of curiosity, what is the purpose of that second incomplete menu?
That address, 192.168.100.1, is normally the access point to a bridged modem. I use that to reach my ISP's bridged modem and can get to see some pages on it. What is the make of your modem? A Netgear? Ah, yes it is, see the attached screenshots. CM700 and the Cable Modem Serial number on it.