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Forum Discussion
helixhaze12g
Jan 13, 2019Aspirant
Router Web Page refuses to connect after updating settings
Hi,
I am using a Nighthawk D7000v2 as my main router.
When I change settings on the router via netgear genie (router web page), most of the time it will refuse to connect after updating.
The ...
- Jan 13, 2019
> [...] guess you didn't like my post.
Still not thrilled by it. (What's the actual error message from the
web browser?)
> Firmware version: V1.0.0.51_1.0.1
This must be some new meaning for "the latest". I see
"V1.0.0.53_1.0.2" on the server.
> >Latest firmare:
> When I checked if an update was available the router said I had the
> latest version
Relying on Netgear firmware to "Check for new version from the
Internet" is like relying on Netgear firmware for anything -- the result
is often disappointment.
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions.
> > Reset router:
> I mean power cycle
That's not the common meaning of "reset" in this context.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Look for "reset". It's far
from a sure thing, but it's possible that a settings reset (and manual
reconfiguration) would help in this case. (Restoring saved settings
could restore old problems.)
> >Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router:
> This was the only one I could select in the forum but it is v2
Wrong forum. It's in the list at:
https://community.netgear.com/t5/x/bd-p/home-dsl-modems-routers
But yes, that firmware version agrees with "v2". (Netgear "Community"
forum organization and administration are on a level similar to its
router-firmware quality.)
> I posted here instead of a formal support request because I can't always
> reproduce the error and thought someone might have come across the same
> issue.
It's worth a try, but a reproducible error is always easier to fix,
and a bug which never gets formally reported may never get fixed.
> I will try and older firmware version
I'd start with the newer one, and than start working backward.
(And/or a settings reset.)
> Yes this is a minor issue, [...]
I disagree, but it would bother some users more than others.
(Especially those with remotely operated equipment.)
Netgear routers have some history of management web servers dying
with little or no provocation. I don't recall reading of any cases of
this on a D7000v2, but that proves nothing.
> [...] Maybe my expectation is too high for a consumer grade router.
I'd say not. My D7000[v1] (currently V1.0.1.70_1.0.1) is not
bug-free, but can't remember ever catching its web server dying.
Generally, if that happens, it's a bug.
helixhaze12g
Jan 13, 2019Aspirant
Hi antinode, guess you didn't like my post.
Firmware version: V1.0.0.51_1.0.1
This has happened with a few different setting changes, this time it was changing DNS servers.
I would guess it happens when the router is updating settings and not rebooting.
I have tried on chrome, firefox and IE and the message
>Latest firmare:
When I checked if an update was available the router said I had the latest version
> Reset router:
I mean power cycle
>Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router:
This was the only one I could select in the forum but it is v2
> I assume that "change settings" and "update firmware" mean different things
yes, change settings for example, change DNS servers, VLANID, LAN IP, etc.
I posted here instead of a formal support request because I can't always reproduce the error and thought someone might have come across the same issue.
I will try and older firmware version
antinode
Jan 13, 2019Guru
> [...] guess you didn't like my post.
Still not thrilled by it. (What's the actual error message from the
web browser?)
> Firmware version: V1.0.0.51_1.0.1
This must be some new meaning for "the latest". I see
"V1.0.0.53_1.0.2" on the server.
> >Latest firmare:
> When I checked if an update was available the router said I had the
> latest version
Relying on Netgear firmware to "Check for new version from the
Internet" is like relying on Netgear firmware for anything -- the result
is often disappointment.
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions.
> > Reset router:
> I mean power cycle
That's not the common meaning of "reset" in this context.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Look for "reset". It's far
from a sure thing, but it's possible that a settings reset (and manual
reconfiguration) would help in this case. (Restoring saved settings
could restore old problems.)
> >Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router:
> This was the only one I could select in the forum but it is v2
Wrong forum. It's in the list at:
https://community.netgear.com/t5/x/bd-p/home-dsl-modems-routers
But yes, that firmware version agrees with "v2". (Netgear "Community"
forum organization and administration are on a level similar to its
router-firmware quality.)
> I posted here instead of a formal support request because I can't always
> reproduce the error and thought someone might have come across the same
> issue.
It's worth a try, but a reproducible error is always easier to fix,
and a bug which never gets formally reported may never get fixed.
> I will try and older firmware version
I'd start with the newer one, and than start working backward.
(And/or a settings reset.)
> Yes this is a minor issue, [...]
I disagree, but it would bother some users more than others.
(Especially those with remotely operated equipment.)
Netgear routers have some history of management web servers dying
with little or no provocation. I don't recall reading of any cases of
this on a D7000v2, but that proves nothing.
> [...] Maybe my expectation is too high for a consumer grade router.
I'd say not. My D7000[v1] (currently V1.0.1.70_1.0.1) is not
bug-free, but can't remember ever catching its web server dying.
Generally, if that happens, it's a bug.
- helixhaze12gJan 15, 2019Aspirant
So I downloaded the firmware ( V1.0.0.53_1.0.2) from netgear site and it is working fine now.
So hopefully it will be ok.
Didn't realise that the router update check would not get the latest firmware.
I appreciate your replies, but I think since this is a community forum you should be more welcoming and friendly.