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Forum Discussion
helixhaze12g
Jan 13, 2019Aspirant
Router Web Page refuses to connect after updating settings
Hi,
I am using a Nighthawk D7000v2 as my main router.
When I change settings on the router via netgear genie (router web page), most of the time it will refuse to connect after updating.
The ...
- Jan 13, 2019
> [...] guess you didn't like my post.
Still not thrilled by it. (What's the actual error message from the
web browser?)
> Firmware version: V1.0.0.51_1.0.1
This must be some new meaning for "the latest". I see
"V1.0.0.53_1.0.2" on the server.
> >Latest firmare:
> When I checked if an update was available the router said I had the
> latest version
Relying on Netgear firmware to "Check for new version from the
Internet" is like relying on Netgear firmware for anything -- the result
is often disappointment.
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions.
> > Reset router:
> I mean power cycle
That's not the common meaning of "reset" in this context.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Look for "reset". It's far
from a sure thing, but it's possible that a settings reset (and manual
reconfiguration) would help in this case. (Restoring saved settings
could restore old problems.)
> >Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router:
> This was the only one I could select in the forum but it is v2
Wrong forum. It's in the list at:
https://community.netgear.com/t5/x/bd-p/home-dsl-modems-routers
But yes, that firmware version agrees with "v2". (Netgear "Community"
forum organization and administration are on a level similar to its
router-firmware quality.)
> I posted here instead of a formal support request because I can't always
> reproduce the error and thought someone might have come across the same
> issue.
It's worth a try, but a reproducible error is always easier to fix,
and a bug which never gets formally reported may never get fixed.
> I will try and older firmware version
I'd start with the newer one, and than start working backward.
(And/or a settings reset.)
> Yes this is a minor issue, [...]
I disagree, but it would bother some users more than others.
(Especially those with remotely operated equipment.)
Netgear routers have some history of management web servers dying
with little or no provocation. I don't recall reading of any cases of
this on a D7000v2, but that proves nothing.
> [...] Maybe my expectation is too high for a consumer grade router.
I'd say not. My D7000[v1] (currently V1.0.1.70_1.0.1) is not
bug-free, but can't remember ever catching its web server dying.
Generally, if that happens, it's a bug.
michaelkenward
Jan 14, 2019Guru - Experienced User
helixhaze12g wrote:
Hi,
I am using a Nighthawk D7000v2 as my main router.
That's a modem/router.
That raises a couple of questions. Is that right? What else is on your network?
If it is a D7000v2, you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.) Your device is a DSL Modem/Router.
You might get better replies, and find other answers, over in the appropriate section:
DSL Modems & Routers
helixhaze12g
Jan 15, 2019Aspirant
Sorry I assumed it would be under Wireless routers as D7000v1 was.
But in future I will use the correct section.
Thanks
- michaelkenwardJan 15, 2019Guru - Experienced User
helixhaze12g wrote:
Sorry I assumed it would be under Wireless routers as D7000v1 was.
No need to apologise. I did say that Netgear makes life difficult.
Many issues are generic and apply to whatever you have. But looking for past chatter is best done in the right zone.
With luck, you won't have to waste too much time here troubleshooting. But you'd be welcome back. Or just stick around for light relief.