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jumanji1969's avatar
jumanji1969
Aspirant
Nov 17, 2016
Solved

Routing problem

Hi, I bought it long time ago, exactly when they launched it. i had vdsl connection, it was working great. i mean my network was great, i have a popcorn hour media player and Asustor NAS, I never h...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Nov 25, 2016

    Hi jumanji1969,

     

    Just to check if it is the VLAN, try disabling the VLAN and observe the connection between the devices. Reconfigure it after the observation.

     

    JamesGL
    Community Team

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 24, 2016

 Hi jumanji1969,

 

Can you connect the media player directly to the router and check the connection.

 

JamesGL

Community Team

jumanji1969's avatar
jumanji1969
Aspirant
Nov 24, 2016

Hi,

i already tried that too. we still having the same problem.

once i connect the media player to the network through wifi , and the pc is on wifi, HD MOVIES WILL WORK PERFECTLY.

once i connect the media player to the network through lan of switch or direct to the router , and the NAS is on wifi, HD MOVIES WILL WORK PERFECTLY.

Something weird, even tried to reset the media player, with being able to solve this issue.

the problem appears when i did configure the Netgear R8000 in VLAN. before that all the connections were exactly same as i have now, and everything was working perfectly.

 

 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Nov 25, 2016

    Hi jumanji1969,

     

    Just to check if it is the VLAN, try disabling the VLAN and observe the connection between the devices. Reconfigure it after the observation.

     

    JamesGL
    Community Team

    • jumanji1969's avatar
      jumanji1969
      Aspirant
      Nov 25, 2016

      Hi,

      will try it and advise.

      thanks

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Nov 28, 2016

        Hi jumanji1969,

         

        We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

         

        If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

         

        JamesGL
        Community Team