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Forum Discussion
Solved
Samsung phones and TV wont connect to internet after firmware update
Nighthawk X6 R8000
Firmware Version V1.0.4.4_1.1.42
After updating the firmware to above version yesterday, I found that my Samsung smart TV would show a connection to the internet but the apps such as Amazon, Netflix, Broser and Youtube would not connect. I got an "ISP blocking error 202". I also found that 2 different Samsung Galaxy S7 phones and a Samsung Galaxy Tab s2 stopped connecting to the internet over wifi although they were connected to the wifi ok. Other devices sucha s laptops and desktop PC's connect fine to all internet sites and services.
I tried the suggestions I found online to set DNS manually to 8.8.8.8 and to the ISP DNS server addresses, which had no effect.
I then tried the suggestion on the Netgear forum I found for exactly this problem which is to factory reset the router. I have now done that and still get exactly the same errors.
Does anyone have any other suggestions? I would be most grateful! Thanks.
3 Replies
Fixed it!
Rolled back the firmware to 1.0.3.54_1.1.37
All problems resolved immediately. This at lease confirms that the firmware upgrade to V1.0.4.4_1.1.42 introduced the problems so I would be very interested to hear some feedback and whether this can be resolved and another version released that included the security patches, but doesn't stop everything made by Samsung from connecting to the internet.
Hi Jon_D,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.