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Scam "Firmware Update" email - 12/01/2017
On 12/01/17, I received an email titled "Important Security Update from NETGEAR", sent from "<security@e.netgear.com>". It directed me to visit netgear.com/support to obtain a download of a new firm...
Yes, you got the RIGHT thing, the ZIP file with 2 files in it:
K:\Inet DL\R7000-V1.0.9.14_1.2.25>dir
Volume in drive K is Disk_K
Volume Serial Number is 0F0B-10C0
Directory of K:\Inet DL\R7000-V1.0.9.14_1.2.25
12/01/2017 03:45 PM <DIR> .
12/01/2017 03:45 PM <DIR> ..
11/08/2017 10:31 PM 30,859,322 R7000-V1.0.9.14_1.2.25.chk
12/01/2017 04:03 AM 2,894 R7000-V1.0.9.14_1.2.25_Release_Notes.htmlThe reason Windows calls a file with an extension of .chk a "recovered file fragments" is because when CHKDSK finds file problems it creates a file with that extension.
It is ALSO a file extension NetGear uses for it flashes.
All you need do is open the browser to the Router, go to the Advanced tab -> Administration -> Router Update and browse for that .chk file and UPLOAD it.
Alternatively from that same page you could CHECK for a new version, but sometimes it takes a few days after release for that to work and be able to get the new flash for you.
There is no way to click on that file and have it do the update, only the process above.
Well, now I'm in some sort of bizarre loop.
Clicking the "download" link retrieves a zipped package which contains:
The second file is the release notes asnd installation instructions.
The first file is titled "recovered file fragments". Clicking to open it gets me an warning pop-up with option to "search the web for a program" to open it.
Clicking any of the resulting links from that search causes Malwarebytes to block access (with an option to bypass the block).
Well, I don't want to bypass the Malwarebytes block before I understand what is going on.
This (ostensibly) straigtforward firmware update is becoming convoluted.
Yes, you got the RIGHT thing, the ZIP file with 2 files in it:
K:\Inet DL\R7000-V1.0.9.14_1.2.25>dir
Volume in drive K is Disk_K
Volume Serial Number is 0F0B-10C0
Directory of K:\Inet DL\R7000-V1.0.9.14_1.2.25
12/01/2017 03:45 PM <DIR> .
12/01/2017 03:45 PM <DIR> ..
11/08/2017 10:31 PM 30,859,322 R7000-V1.0.9.14_1.2.25.chk
12/01/2017 04:03 AM 2,894 R7000-V1.0.9.14_1.2.25_Release_Notes.html
The reason Windows calls a file with an extension of .chk a "recovered file fragments" is because when CHKDSK finds file problems it creates a file with that extension.
It is ALSO a file extension NetGear uses for it flashes.
All you need do is open the browser to the Router, go to the Advanced tab -> Administration -> Router Update and browse for that .chk file and UPLOAD it.
Alternatively from that same page you could CHECK for a new version, but sometimes it takes a few days after release for that to work and be able to get the new flash for you.
There is no way to click on that file and have it do the update, only the process above.
Thanks again, Irv - ...I brought up the Neatgear Genie app on my phone...checked for firmware updates/logged on to the extender...and took about 1.5 min to do the update with the new firmware version. Bang. Installed. Done.