NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WTMorgan
Dec 02, 2017Tutor
Scam "Firmware Update" email - 12/01/2017
On 12/01/17, I received an email titled "Important Security Update from NETGEAR", sent from "<security@e.netgear.com>". It directed me to visit netgear.com/support to obtain a download of a new firm...
- Dec 02, 2017
Yes, you got the RIGHT thing, the ZIP file with 2 files in it:
K:\Inet DL\R7000-V1.0.9.14_1.2.25>dir
Volume in drive K is Disk_K
Volume Serial Number is 0F0B-10C0
Directory of K:\Inet DL\R7000-V1.0.9.14_1.2.25
12/01/2017 03:45 PM <DIR> .
12/01/2017 03:45 PM <DIR> ..
11/08/2017 10:31 PM 30,859,322 R7000-V1.0.9.14_1.2.25.chk
12/01/2017 04:03 AM 2,894 R7000-V1.0.9.14_1.2.25_Release_Notes.htmlThe reason Windows calls a file with an extension of .chk a "recovered file fragments" is because when CHKDSK finds file problems it creates a file with that extension.
It is ALSO a file extension NetGear uses for it flashes.
All you need do is open the browser to the Router, go to the Advanced tab -> Administration -> Router Update and browse for that .chk file and UPLOAD it.
Alternatively from that same page you could CHECK for a new version, but sometimes it takes a few days after release for that to work and be able to get the new flash for you.
There is no way to click on that file and have it do the update, only the process above.
Nick185
Dec 03, 2017Aspirant
I have an R6400 and got the email from "e.netgear..." so no way clicking on any links as that's how I got caught up in a phishing scam from a Kasperski clone years ago. I expect to get a message directly from the application (NetGenie) . And by the way why cannot I open it by clicking on the icon?