NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

fmussler's avatar
fmussler
Initiate
Aug 14, 2020
Solved

Security Firmware update for R7000

Received email from Netgear re important security firmware update.   Directed to instruction page.  Downloaded app to cell phone.  Endured changing password and establishing admin password procedures...
  • microchip8's avatar
    microchip8
    Master
    Aug 18, 2020

    You should NOT use apps to install something critical as a firmware update. Use a wired computer and the router's GUI at http://192.168.1.1

  • fmussler's avatar
    fmussler
    Initiate
    Aug 22, 2020

    Thanks, Darren.  You were the only bright spot in this whole ordeal which took several days, 111 views of my post, and hours of my time.  The netgear app was useless.  The online site couldn't find the firmware update either.  The first attempt at uploading the file you sent didn't work.  I gave up for a couple days and achieved success only because I made a last try today.  It shouldn't be this difficult.