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frizoeing's avatar
frizoeing
Follower
Sep 01, 2023

security questions for login

I'm trying to change my dns server due to constantly having to flush dns to be able to quickly connect to games/webpages. without doing this everything hitches and I have to refresh or hit connect a bunch of times when launching games. Apparently I didn't get the password correct too many times when logging into my router and now it's asking for security questions which I do not recall setting up and also the correct answers to said questions aren't working which makes me think the router is assuming I set this up? Am I screwed now and have to factory reset my router to be able to get into it? I have tons of devices/cameras/home security and that would be an all day task.Thanks for any help.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Then log in to 192.168.1.1 using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

    Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 10 seconds then let go. Then log in to routerlogin.com or 192.168.1.1 using a wired PC and web browser and walk thru the setup wizard.

    https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

    Be sure write down all important information for safe keeping later on.

     

    What NG router product model do you have?