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Forum Discussion
Sensi Smart Touch Thermostat provisioning error
We recently bought 3 of these thermostats and when we try to connect to our Netgear R7800 we continue to get a provisioning error after selecting the correct network 2.4GHz and adding the password. ...
I have a separate SSID for 2.4 and do not enable Smart Switch so I cannot figure out what is going on.
How the connection works is
1. Connect Smartphone to the thermostat wifi.
2. Point thermostat to the 2.4 SSID and enter password
3. After that I get a provisioning error
How the connection works is
1. Connect Smartphone to the thermostat wifi.
2. Point thermostat to the 2.4 SSID and enter password
3. After that I get a provisioning error
Something to contact the Mfr about for there help and support regarding there product.
- I did. Hats where I got that port information but I am assuming the R7800 allows that?
If you need to disable Smart Connect, you'll need a PC and web browser and log into the routers web page and that setting is under Basic tab/Wireless Settings.
Smart Connect is already disabled. Would a factory reset of the router help at all?