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Forum Discussion
Sensi Smart Touch Thermostat provisioning error
We recently bought 3 of these thermostats and when we try to connect to our Netgear R7800 we continue to get a provisioning error after selecting the correct network 2.4GHz and adding the password. ...
michaelkenward wrote:
EScharnell wrote:
Android. Does that matter?Sure does. These questions aren't random.
Different operating systems.
Different apps can have different behaviour.
iOS apps can be especially picky.
What he said above....
Plus, if your smart home thermostat requires configuring your router for port forwarding it is time to consider a new brand of thermostat. When you are working with your smart phone to provision your device, make certain you have shut off the phone's access to cell data.
I ensured to turn off mobile data before doing the pairing. I'll try these suggestions and if it doesn't work the thermostats still work on the wall.