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rbarnes_93's avatar
rbarnes_93
Follower
Oct 13, 2021
Solved

Slow Speeds NG C7000 AC1900

My Xfinity plan is 800mbps download and I get anywhere from 175-275mbps on my C7000 Nighthawk modem/router.  Xfinity came out with one of their routers and got 600mbps.  I have tried factory resettin...
  • FURRYe38's avatar
    Oct 13, 2021

    Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Orbi with cable modem and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

     

    Be sure to check the following and post in that forum addition information:

    Are you speed testing with a wired or wireless device? 

    Please post a copy and paste of the modems connection status page.
    Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute then back ON.
    https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

     

    Thank you.