NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Smart Wifi Router R7000 - Laptop Installation
I purchased a new laptop. The netgear app is working on my cell phone. However, when I select the Netgear network on my laptop, it does not recognize my password (PW). I tried both the PW that came w...
You have put yourself into what they call a double NAT situation. Not good. Read up on it here:
https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
The easiest solution is to access your router configuration and change the operating mode from router to wired access point. Then you can connect your router to your ONT via Ethernet cable. There are other options you can research later.
Be careful not to set your new router too physically close to the ONT as the Wi-Fi signals will interfere. Eight to ten feet is good if you can get it for separation.
Yes, on all Qs
You have put yourself into what they call a double NAT situation. Not good. Read up on it here:
https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
The easiest solution is to access your router configuration and change the operating mode from router to wired access point. Then you can connect your router to your ONT via Ethernet cable. There are other options you can research later.
Be careful not to set your new router too physically close to the ONT as the Wi-Fi signals will interfere. Eight to ten feet is good if you can get it for separation.