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Forum Discussion
Solved
So I purchased this router and I think I got screwed over. No internet No valid IP Please Help
So I purchased this router XR500 and I think I got screwed over.When First turned it on I Had a flashing red ligjt Reset the device a couple time then got a solid red light while having ethernet conn...
What I'd try to do.
1. disconnect from the xfinity.
2. factory reset the XR. Push and hold reset for 7-15 seconds
3. hardwire a pc/laptop into the XR after it finishes rebooting from the reset.
4. try to set it up using the wired in device. You can either use the default 192.168.1.1 or the routerlogin . net address
See if you can connect to it that route. The goal is to first see if the router is working fine. If it is, then we'll get your gateway setup properly
Sounds like the router maybe busted. I'd contact NG support to see if there is a RMA option available to you.
Yoshi3443 wrote:
Sorry I gave up as I still could not connect or access the routers page at all. Plugged into the computer directly and having my xfinity powered off unplugged from the system I couldnt connect throught my phone app and threw my PC. One odd thing is I can only reset by powering off router push hold reset then power on and the router acts as discribed when reseting it, I canot reset it by just simply pressing the reset button and holding it down nothng happens no natter the length its held. It has to be turned off then press hold the reset button then power on and it seems to reset.