NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solid orange power LED after firmware update
Greetings, My son initiated a FW update and after reboot it came up with a solid orange power LED. Cannot even get a link LED on the uplink port using a known good cable. Troubleshooting: Never ge...
> [...] Cannot even get a link LED on the uplink port using a known good
> cable. [...]
What does Netgear call this "the uplink port"? If you mean the
WAN/Internet port, then the "Internet" LED does not behave the same as
the LAN Ethernet port-status LEDs (and so it does not indicate a simple
physical link).
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot".
> After reading countless similar issues, [...]
The non-psychics in your audience might not know what you've been
reading.
> [...] I have to wonder if they are disabling the uplink port now to
> prevent people from using the TFTP fix. [...]
Huh? The TFTP recovery scheme uses a LAN Ethernet port, not the
WAN/Internet Ethernet port.
I'm somehow unsurprised an alleged "guru" doesn't know "Uplink port" is standard network terminology, or that the uplink port is usually the default management port, and was more invested in insulting my submission than solving the problem. I maintain this problem is 100% avoidable and thus I have REASON for snark. Thanks for nothing, "guru"
> [...] alleged "guru" [...]
User ranks are assigned by the forum software. Out of my control.
> [...] "Uplink port" is standard network terminology, [...]
I can guess what you mean, or you can use the "standard network
terminology" used in the Netgear documentation. Your choice.> [...] the uplink port is usually the default management port, [...]
On _what_, exactly? Have you read any of the documentation for your
Netgear router, or are you relying on your vast experience and
expertise?> Model: R7450|Nighthawk AC2600 Smart WiFi Router
> Model: R7800|Nighthawk X4S AC2600 Wifi RouterAnd your router is a what, by the way?
> [...] more invested in insulting my submission [...]Actually, I was simply trying to make some sense out of a very sloppy
problem description.> [...] I maintain this problem is 100% avoidable [...]
I'd expect that someone could do a better job than Netgear has done.
> [...] Thanks for nothing, "guru"
You're welcome."You can lead a horse to water but you can't make him drink." Or, in
this case, the Dorothy Parker version might be a better fit.I further went down the rabbit hole, unfortunately.
Luckily I looked through the procedure or I would have been even more upset at this issue that was directly caused by Netgear's lack of due diligence in making a firmware update process that doesn't commonly brick the hardware.
I read through the manual. According to it, solid orange is booting and blinking white means corrupt firmware. It sent me to this site with no other instruction, as if support would magically fix it.
I looked over the tftp procedure, something I've worked with on enterprise networking equipment. It is completely inadequate because my son's router never gets to blinking power as detailed on step 6:
6. Watch the Power LED. It will start with an orange color and then start flashing.
If that is something that only happens when a device is programmed with an IP and connected to a LAN port, this is not documented. Instead of re-IPing my computer for no reason, I would like some assurance that this is indeed the case, preferrably by Netgear support.
It is the R7450, but there is only one AC2600 in the support lookup, so it's irrelevant. Wtf do I have to enter it on every post anyway? Again, it's interesting how you nitpick irrelevant items.
Havok970 wrote:
It is the R7450, but there is only one AC2600 in the support lookup, so it's irrelevant.
Sadly, not irrelevant. Support lookup is a blunt tool that can lead people astray.
Netgear has made more than half a dozen "AC2600" devices. Unfortunately, this is one of those rare cases where it has unwisely chosen to use AC2600 as both a model number and as a wifi speed tag, the more normal designator, for a handful of RXXXX models.
You actually did the best thing in your first messages when you used the "drop down" option for your model number. It is a pity that you picked something else in a later message. But both devices are effectively the same when it comes to stuff like TFTP. Worrying about that is a red herring.
One thing that hasn't been suggested so far is the idea that you track down a video of the TFTP process.
TFTP isn't the easiest operation, and is unforgiving of the slightest deviation from the rules, so if you are forced to use it try a web search for videos that guide you through the process.
For example:
Different device, but the approach is the same.The good news is that TFTP has rescued many a dead device. Don't give up after the first attempt.
Good luck, you may need it.
Also, FYI, industry terminology is always valid, and proprietary vendor labels are always secondary to industry terminology. Corporations come and go, the industry doesn't.
> I further went down the rabbit hole, unfortunately.
With my weak psychic powers, I have no idea what you mean by that.
> 6. Watch the Power LED. It will start with an orange color and then
> start flashing.I can't guarantee that every device with every firmware version and
every problem will behave according to whichever (unspecified) document
you're reading. (Models without a multi-color Power LED are especially
unlikely to conform to "orange".) Or that the TFTP scheme will work on
your device.> [...] Instead of re-IPing my computer for no reason, I would like some
> assurance that this is indeed the case, [...]I can confidently assert that if you do _not_ give your computer a
suitable set of static IP parameters, the TFTP scheme will _not_ work.
(Because the DHCP server on a mostly-dead router typically doesn't
work.) That's not "no reason".
> [...] preferrably by Netgear support.I wouldn't hold my breath. If you want Netgear support, try:
A quick forum (or Web) search for TFTP should find any number of
related discussions, some of which might mention a non-flashing power
indicator. Perhaps you'll learn something from them.
> It is the R7450, but there is only one AC2600 in the support lookup,
> [...]> > Model: R7450|Nighthawk AC2600 Smart WiFi Router
> > Model: R7800|Nighthawk X4S AC2600 Wifi RouterAt least one of us is confused. I seem to see "AC2600" (which is a
speed, not a model number) in both of those.> [...] so it's irrelevant. [...]
If you didn't have so much trouble generating a coherent problem
description, then your opinion of what's relevant might carry more
weight.> [...] Wtf do I have to enter it on every post anyway?
Who said that you did? Displaying the actual value once would be
more helpful than displaying multiple values for the sake of filling
space with nonsense. I claim.> Again, it's interesting how you nitpick irrelevant items.
Again, just trying to extract a coherent problem description. You
don't make it easy.
> Also, FYI, industry terminology is always valid, and proprietary
> vendor labels are always secondary to industry terminology. [...]
If you're trying to identify labeled items on an actual gizmo, then
many people would find the names on the labels more reliable than your
opinion of which "industry terminology" should have been used instead.
You're free to make this as difficult as you want, but I have other ways
to waste my time which are more entertaining and satisfying.
