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Forum Discussion
NG27
Aug 20, 2023Aspirant
Speeds capped at 100mbps, im supposed to have gigabit R7000 paired with CM1000
i have tried everything i can think of to resolve this issue with no luck. ISP has confirmed GB speeds on the line itself.
michaelkenward
Aug 20, 2023Guru - Experienced User
NG27 wrote:
i have tried everything i can think of to resolve this issue with no luck. ISP has confirmed GB speeds on the line itself.
Not a lot to go on there.It is a bad idea to try to cram the whole issue into the subject. There isn't room for a proper explanation.
You can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)
They are there for a good reason.
- NG27Aug 20, 2023Aspirant
copy, well as i stated, my ISP came out and verified speeds on the line, everything checked out on their end. When i turn my modem on, all lights are green as should be but when i turn router on and try to connect my PC via LAN it turns the LAN light on modem amber, which indicates 100mbps. I used to get roughly 850 down and 40 up. My down speed sits around 90 right now.
- michaelkenwardAug 20, 2023Guru - Experienced User
A smidgen of more detail there but still a bit thin on details.
The firmware on the router is?
Can you test the speed out of the modem by connecting to that with a PC?
The first advice from Netgear's techs would be to reset the router and set it up from scratch.
- NG27Aug 20, 2023Aspirant
V1.0.11.116_10.2.100 router firmware, ISP tech connected his handheld to the modem and got variable speeds ranging from 200-500. everything is currently connected to pc and when i run a speed test its roughly 80-90 down and 40 up. I checked for updates on both pieces of equipment shows everything is up to date.
sorry for lack of info, i dont know whats enough or too much info. I factory reset the router due to an issue similar to mine and that was a solution someone had recommended. didnt fix it.
- FURRYe38Aug 21, 2023Guru - Experienced User
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model# of the ethernet adapter installed in the PC?
Try a different PC to compare connection rates?Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
NG27 wrote:
copy, well as i stated, my ISP came out and verified speeds on the line, everything checked out on their end. When i turn my modem on, all lights are green as should be but when i turn router on and try to connect my PC via LAN it turns the LAN light on modem amber, which indicates 100mbps. I used to get roughly 850 down and 40 up. My down speed sits around 90 right now.