NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SSID name change problem
Hi i need some help my router will not let me change the SSID name when i try all i get is what is in the image below thanks for help
try a simple factory reset and reinstall?
tryed that and the same
does it happen if you leave smart connect enabled?
yes comes up with same error
Is this a new product?
If not, did it just start happening?
Are you in range of radar?
no had for a couple of years works fine when i first set up there was no problems and i am no where near a Radar or airport
You could try downgrading the firmware a version or 2 and see if was a problem with a firmware upgrade.
i have done that and now i can not log into the router
What error are you getting?
what happens when you try?
What are the led lights on the router doing?
What firmware did you try to install?
how did you try installing it?that one i found was v1.0.4.2
the error i am getting is in the image below
i am really screwed at the min if i can not get in i dont know what to do
i am on the internet wired and wireless but just can not get into router to go back to my back up file to put back as was
so you're online. Meaning its working.
What modem/gateway do you have?
If it was a modem/router combo device, the router might have changed its default ip address to prevent a conflict.
try 10.0.0.1
no that ip did not work when i go to https://routerlogin.net i get the image below the modem is a Sky Q router which is fine and nothing has changed on that what so ever
If you're in the double nat, the routerlogin address might not work.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Modeok so now i am lost i have reset router all i can use is the night hawk app but cant not get into router on pc i really dont understand now
when i put this ip address in http://192.168.1.1 i get what is in image below
when i trye http://routerlogin.net i get what is in image below
ok so i have got into it i just need to restore my back up will the back up have old passwords and recovory question because i do not know them thanks for help
try 10.0.0.1
The netgear will change its default ip address if it detects another router on the network using the same ip address.
- Hi thanks for reply ok so I have got into router but had to connect my computer direct to it so I have restored both back ups to sky q router and netgear but if I wired it up how it was I still can not connect to Internet
is this a new device? If so, you can contact support. Might be better for this situation.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
