NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Strange mail from Netgear?
We've improved your security. Please download the latest firmware to stay up-to-date. LEARN HOW TO DOWNLOAD For more information about the security enhancements, please visit our Se...
Godleywrote:
So is this email Scam.....or does Netgear notify me on a wierd way without the model number.Yes, they do - it's not Scam. It's common from an official source, the URLs point to official Netgear resources.
The message is generic and not customized for your router model. Unclear if it was sent only to users with router on the myNetgear product registration, or to all MyNetgear accounts which have not opted-out from allowing Netgear to send emails. Undoubted, the message content is lame, and reads like a phishing message - however good email providers have the capaility to reliably detecting scam, phishing, ... nowadays. If you still get these direct to your inbox - change your email provider.
FMI -> https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Bogus-e-mail/m-p/1540883#M88285
I also received this email from security@e.netgear.com for my R7000
For the R7000 there is a new firmware : https://kb.netgear.com/000055563/R7000-Firmware-Version-1-0-9-28
It "Supports Auto Firmware upgrade" and "Fixes security issues"
The last thing that I want is a firmware that automatically updates itself since the chance of breaking things with a new firmware is very high.
Anyway I am running XWRT-VORTEX as firmware on my R7000 and it's much more stable.
ringlordwrote:For the R7000 there is a new firmware : https://kb.netgear.com/000055563/R7000-Firmware-Version-1-0-9-28
It "Supports Auto Firmware upgrade" and "Fixes security issues"
You would have been disappointed - the 1.0.9.28 is not in the automatic update feed yet.
ringlord wrote:
The last thing that I want is a firmware that automatically updates itself since the chance of breaking things with a new firmware is very high.
Wth the current team of banana planters working on Nighthawk firmware updaes I must fully agreee with you.
I received this email, which most def comes from Netgear and followed the link to the app store on my iPad. I downloaded the iOS app from Netgear and it went through its paces on the router. The app was never able to log back on, for some reason the Internet is being fed to it, but it doesn't link.
I cannot log on to it when I have it connected via hardware to my R6220 via routerlogin.net nor its IP#, I cannot log into as mentioned using the app - even though it's sending out a WiFi signal - because it's not connected to the internet. For all intents and purposes, the firmware upgrade - which the R8000 needed - via the Apple iOS "Nighthawk" app basically bricked my router. I can't even get the factory defaults back. Does anyone have instructions for flashing the original or last version firmware back to it using terminal logon?
tmcgraw wrote:
I received this email, which most def comes from Netgear and followed the link to the app store on my iPad. I downloaded the iOS app from Netgear and it went through its paces on the router. The app was never able to log back on, for some reason the Internet is being fed to it, but it doesn't link.
You have joined in on a continuing discussion. Changing the subject does not make it a new query.
I suggest starting your own entry with a better clue as to what hardware you are talking about.
You have R6220 in the text but R8000 in the "footer".
michaelkenwardwrote:> You have joined in on a continuing discussion. Changing the subject does not make it a new query.
I posted here because it was the only information online about the email that precipitated the firmware upgrade, considering it might be helpful for anyone else who took the same path, but I will start a new topic.
> I suggest starting your own entry with a better clue as to what hardware you are talking about.
> You have R6220 in the text but R8000 in the "footer".
I have two routers but you can only put one model in the footer, but you probably already knew that.
tmcgrawwrote:I received this email, which most def comes from Netgear and followed the link to the app store on my iPad. I downloaded the iOS app from Netgear and it went through its paces on the router. The app was never able to log back on, for some reason the Internet is being fed to it, but it doesn't link.
The email we've received has a link to How to update firmware on your NETGEAR product - from there it says to follow the information from the release notes. For the R6220 R6230 Firmware Version 1.1.0.64 it says download and extract the CHK file, log in to the router using a web browser, and from there use Maintenance > Router Upgrade. No word of using the Nightawk App (which was named Up! not so long ago).
Unclear what should be the "went through it's paces" - when I'm trying to access a router using the Nighthawk App and push it through a set-up of a previously working and configured router it does ask if I really want to do this.
