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Forum Discussion
SGoulding
Nov 01, 2021Tutor
Sudden drop in throughput
Late last week, noticed internet slow. Troubleshooting eliminated everything except the Router. NBN connection is AussieBBS 250Gb download speed. For the last 3 days best performance has been 30G...
plemans
Nov 01, 2021Guru - Experienced User
A couple things.
1. I think you mean Mbps. not Gig
2. what firmware is on the r8000?
3. what modem/gateway/ont is the R8000 connected to?
4. did you do anything that might have changed it? (moving stuff around, etc)
- SGouldingNov 02, 2021Tutor
Yep - my bad, Mb not Gb download
Firmware = V1.0.4.76_10.1.82 (Latest version) Been on router & working fine since released a while ago.
Nothing chas changed, no reloactions, no different equipment, nothing changed.
Router connected to NBN equipment (Arris CM8200)
- plemansNov 02, 2021Guru - Experienced User
try factory resetting it.
Push and hold reset for 7-15 seconds while powered on.
Then during the install, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled.
- SGouldingNov 06, 2021Tutor
OK Please read carefully before replying to save us both time :-)
I have tried everything listen in Netgear support including
All 3 methods of reset
Tftp load of previous firmware.
None of the resets changed anything.
Tftp failed (tried > 5 times, including using different Tftp clients)
When trying to connect to an isolated router (only connected to PC) get error message
"routerlogin.net not working - failed to send any data"Process for trying to connect includes entering default IP address 192.168.1.1 into browser window
watching the following appear
www.routerlogin.net/start.html
www.routerlogin.net/genie_index.html
message "www.routerlogin.net did not send any data"
When ever I managed to get a login prompt (i.e. trying to acces via WiFi) I get a incorrect password response to entering "password"
Downloaded Nighthawk app to mobile phone...
Phone app cannot find router
OK Ideas ????