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Forum Discussion
Hiker_Bob
Aug 27, 2021Tutor
Suddenly my printer, iphones and smart TV's Won't Connectg
I've had my Model R7000 router since 2013 with no WiFi problems connecting multiple devices. Suddenly today, my Printer, iPhones and Smart TV's won't connect to my router. I've rebooted all devices...
- Aug 27, 2021
Give this a try:
You have managed to manually turn off the Wi-Fi radios. Neither firmware updates or reset to firmware default settings or cycling the power will change the state of the on/off switch. Once turned off, it stays off until manually turned back on.
When looking from the front of the router, the last two leds on the far right are a combination indicator/switch. The second one in is the Wi-Fi radio on/off switch. Press and hold for two seconds then release. Your Wi-Fi radios should come back on.
Hiker_Bob
Aug 27, 2021Tutor
OK, I'm using a Nighthawk AC1900 Smart WiFi Router - Model R7000 since July of 2013. My firmware version is V1.0.11.106_102.100
As I said before, I've had no problems since purchasing and setting up this router until today. Suddenly, it appears my router is not longer broadcasting its SSID so none of the devices I had connected (EPSON Printer, 2 SAMSUNG smart TV's, 2 Iphones, 4 Ring Cameras) can connect via WiFi.
I've logged onto my router and Internet Status is good, Internet speed is good (250Mbs) but it shows WiFi status as "OFF" and I can't get it to turn on. I've also notices many of the routers display LED's that used to be on are now off.
Kitsap
Aug 27, 2021Master
Give this a try:
You have managed to manually turn off the Wi-Fi radios. Neither firmware updates or reset to firmware default settings or cycling the power will change the state of the on/off switch. Once turned off, it stays off until manually turned back on.
When looking from the front of the router, the last two leds on the far right are a combination indicator/switch. The second one in is the Wi-Fi radio on/off switch. Press and hold for two seconds then release. Your Wi-Fi radios should come back on.
- Portwey84Aug 28, 2021Virtuoso
The advice that Kitsap has given is highly likely to be the solution. I've done it myself, accidently knocked off the WiFi moving the router. I resolved it by reading through the router manual as it happens.
I'd also like to point out, from the firmware you state you have loaded on your router, that you're 3 firmware updates behind the current firmware.
If you've had your router since 2013, then you've clearly been updating the firmware over the years anyway, so how you're now 3 updates behind, only you know.
Netgear it seems have now fixed the situation whereby if there is a new update, it will show up in the browser GUI and Nighthawk App. I'm guessing it will also auto update if you enable the option. I will never personally enable the auto update option, I want some control over when the updates take place.
This isn't a dig at you directly by the way, but I can't stress the importance of folks actually reading through their router manual. It seems we live in an age where no one wants to learn how to use the kit they own these days. I also don't understand why so many people go down the road of buying a standalone router if they've no intentions of knowing how the thing works. Most people should probably just stick to using what their ISP provides them because for the most part, it's likely most customers don't have any issues using the ISP equipment as limited as it might be for someones situation.
Anyway, I hope your problem is solved.
- Hiker_BobAug 28, 2021Tutor
Yep, that was it. I had never hit that button in the 8 years I've had my router. Now I know, if it ever happens again.
- KitsapAug 28, 2021Master
Glad that was all the deeper your problem was.
Lots of users have found themselves in the same situation by accident. Moving around the router, fur babies, kids, or other users can accidently come in contact with the switch.
- Hiker_BobAug 28, 2021Tutor
That was it. I did not realize those two LED's on the right were actually a combination LED/on-off button. My router sits behind my printer and when I removed the printer's back panel to clear a paper jam, I must have accidentally hit the WiFi button. First time in 8 years to have done this. My clue, even before reading your note, was when I logged onto the NETGEAR website yesterday, I saw a note about the "WiFi Radio is turned off". As soon as I pressed that button, viola, all my devices re-connected to my router. Ah yes, life was good again. LOL