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Forum Discussion
Tablet problem
I've had 2 Samsung Galaxy tablets, the A7 and A8 and both randomly drop connection. All other devices in home remain connected. Samsung suggests it might be a modem problem even though I told them al...
you should factory reset the R6700. There's a reset button at the back which you hold for 7-10 seconds. It will bring the router to its default settings, then you'll have to set it up from scratch.
A Modem is not a router, unless you have a Gateway modem (a device with 4 LAN ports at the back). If you have only one LAN port on the modem, then it's a true modem and where you connect the R6700 with a LAN cable to it.
I think the internet provider company set it up. Is it difficult? Anything a total amateur should know before I give it a shot?
- A router factory reset brings it to its default settings (no, the firmware doesn't get downgraded, just the settings get wiped out). I don't know yoour setup to recommend a decent course of action. You didn't tell us if you have a modem or a gateway. If the latter, it can get a bit complicated both setting up the R6700 and double NAT - https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad