NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MikioBear's avatar
MikioBear
Tutor
Apr 23, 2021

The 2.4mhz band onmy R8500 keeps disconnecting every 3-4 days

Recently the wifi signal of my Nighthawk R8500 turns off every 3-4 days. Usually it's just the 2.4mhz band but sometings both 2.4mhz and 5mhz turn off. The router lights stay on and are white.   To...
plemans's avatar
plemans
Guru - Experienced User
Apr 24, 2021

Does it happen if you disable smart connect? 

  • MikioBear's avatar
    MikioBear
    Tutor
    Apr 24, 2021

    Although the router did Not disconnect when I switched ion Smart Connect, I guess I can try that and see what happens.

     

  • MikioBear's avatar
    MikioBear
    Tutor
    Apr 28, 2021

    Yes it shut down tonight after I disconnected the Smart Connect this past Sunday. So the signal stayed connected a little over 3 days until shutting down again. What's different than last time is that when I restarted my laptop it reconnected to 5mhz band but the 2.4mhz didn't even appear on the wifi list. So again I amout of ideas.

     

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Apr 28, 2021

      did you ever try a factory reset and reinstall?

      • MikioBear's avatar
        MikioBear
        Tutor
        Apr 28, 2021

        I did Not do a factory reset or uninstall/reinstall.

        I pressed the black button on the back Or I unplugged it and plugged back in the wall.

         

        So I don't hvae to look it up, how do I perform a factory reset?