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Forum Discussion

celestrium's avatar
celestrium
Aspirant
Oct 01, 2016
Solved

The VPN check box can never be enabled

I've updated the firmware to V1.0.1.10 and for the life of me I can't get the VPN service to enable. 

 

The steps:

 

1. Go to VPN page in the avanced settings

2. Select the Enable VPN Service radio button

3. Web page refreshes but the radio button is now clear

 

I've tried reverting back to Factor settings but it just doesn't work. I'm using a static IP address and this should work fine but TBH the VPN has just never worked. Does anyone have any ideas?

Troubleshooting
  • celestrium's avatar
    celestrium
    Oct 07, 2016

    Hi there,

     

    Thanks for the reply. I'd already tried several browsers but it didn't workk unfortunately. I decided to have another go at reverting back to Factory Settings this morning and hey presto it worked. Must have got itself in to a strange state when I updated the firmware a few months back. Thanks for the ideas though. Much appreciated.

3 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 04, 2016

    Hi celestrium,

     

    Try using another browser. Check another computer as well.

     

    JamesGL

    Community Team

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 07, 2016

    Hi celestrium,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    JamesGL

    Community Team

    • celestrium's avatar
      celestrium
      Aspirant
      Oct 07, 2016

      Hi there,

       

      Thanks for the reply. I'd already tried several browsers but it didn't workk unfortunately. I decided to have another go at reverting back to Factory Settings this morning and hey presto it worked. Must have got itself in to a strange state when I updated the firmware a few months back. Thanks for the ideas though. Much appreciated.