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This is the worst customer experience possible
Netgear has always been my NW hardware of choice - until now. I will NEVER purchase or recommend Netgear - except maybe to my ex. I have been waiting 35 minutes for a 2 minute wait to get an RMA num...
I am throwing away my new 6400 and purchased a Linksys instead. Lesson learned.
I am throwing away my new 6400 and purchased a Linksys instead. Lesson learned.
Did you just come here to vent off your frustraction or to seek help? Shouting on this forum that you'll never buy a NETGEAR product will get you nowhere. You must understand that you are not entitled to lifelong support and after your 90 days of FREE support has ended, NETGEAR is free to ask for money when you request further support. This is common to all other router brands as well (ASUS, Linksys, TP-Link, etc)
Now, if you can precisely explain what your issues are, we may be able to help you.
Sorry microchip, but it is not what other manufacturers do when they know the equipment has issues. (See my other post elaborating on this topic).
One contract to lose customers verses no contract and lifetime loyalty - the post before yours agreed with me, too.
In an avionics engineering position I held at a major military subcontractors, I was able to reconfigure make 65 pieces of M1553 development hardware (at $25k a pop) work after a mandated OS upgrade - ultimately cancelling their purchase order to replace them (the GM and sales team allowed me to intervene). We made several million in follow up contracts with all of their divisions.
And all the support I provided was free!
