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atown4's avatar
atown4
Follower
Nov 02, 2021

This site can't be reached with Nighthawk R6700v3

Firmware versions 1.0.04.118 and 1.0.04.120 result in a delay resolving internet addresses or in some cases the message "This site can't be reached". When the message appears the internet page does resolve after reloading/refreshing 1 to 3 times. This also prevents my automatic updates of Quicken and iDrive backup.

 

To resolve htis issue, I have had to load firmware version 1.04.106.

 

This happens with 2 different computers (desktop and laptop) connected to the router via ethernet. Both run winwows 10. It happens with the internet security firewall disabled.

 

It doesn't happen when the desktop computer is connected directly to the cable modem. It doesn't happen (ot isn't noticeable) to devices connected via wifi. 

 

I attached a screen image of the message as well as a Windows Network Diagnostic results.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    we've seen this issue across multiple product lines. 

    Some were able to use IPv6 successfully. others had to take your tact and downgrade. 

    thanks for reporting it as the more people who post, the more likely the moderators/engineers get involved

  • Same issue after firmware update. I rolled back to 106 and it works fine.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi MikeJava, are you still experiencing the issue? You can try and update to the latest version (1.0.4.122) and let us know if the issue will persist.

       

      Dexter

      NETGEAR Team