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Forum Discussion

dpo91's avatar
dpo91
Aspirant
Sep 17, 2016
Solved

Trouble configuring hard drive for ReadyShare

I recently bought a WD 4TB Black My Passport Ultra Portable External Hard Drive - USB 3.0 - WDBBKD0040BBK-NESN to setup with the R7800's ReadyShare. I see the hard drive when I log in to routerlogin....
Hardware
Troubleshooting
rugby134's avatar
rugby134
Aspirant
Oct 18, 2016
I have the most recent firmware update. I backed up my Touro and did a full re-format in NTFS using Windows 10 and the router now sees it. I'm hesitant to do the same for the WD My Book due to its size and the pre-installed drive utilities that are on it. Plus I read that external HD's with a designated power supply were a no go with the Nighthawk's. Is that accurate?
  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 20, 2016

    Hi rugby134,

     

    Yes that is correct. The router will not be able to handle the power needed for the Drive to work that is why it is recommended to use the power supply of the drive for its power.

     

    JamesGL
    Community Team

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 24, 2016

    Hi rugby134,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    JamesGL
    Community Team

    • rugby134's avatar
      rugby134
      Aspirant
      Oct 24, 2016

      I wouldn't say the issue is solved yet. I just reformatted the WD My Book 3tb in NTFS and it is still not recognized in my network. I opened up the router menu and can see it under usb attached devices but cannot move it to accepted devices. I did not select only use accepted devices. So, as it stands, I am unoble to use the My Book  via the router,  which was a primary reason for purchasing it. I also wasted a weekend reformatting and transferring data back to it.