turned off router and now can't get on internet when turning on

Question

Last night I decided to turn off my router because I keep hearing you should turn it off at night because of EMF's. I turned it off by pressing the power button on the back. &nbsp;When I turned it on this morning, I can't connect to the Internet. My MAC desktop, iPhone and iPad all say I'm connected to the Internet, but whatever I click on (Youtube, Facebook, Internet explorer or anything)they all say I'm not connected. &nbsp;I called NETGEAR and they wanted to charge me $130 for a support package. &nbsp;If that's the case, I'll just buy a new router. I called my cable company and they just had me unplug everything and plug it back in. So they couldn't help either. &nbsp;I connected it to my desktop with an ethernet cable for the time being. &nbsp;All just from pressing the power button off.

FURRYe38 · Answer

There a model # of this router?
&nbsp;
Did you also turn OFF the ISP modem or ONT for 1 minuted then back ON as well?&nbsp;
&nbsp;
&nbsp;

Linmal · Answer

Yes I did. &nbsp;The model number is WNR3500L

Linmal · Answer

I just unplugged everything from the back of the router again, but waited longer this time and now it works!&nbsp;Thank you for your help!&nbsp;

Kitsap · Answer

Linmal&nbsp;wrote:Yes I did. &nbsp;The model number is WNR3500LWhat is the brand and model number of your ISP modem or ONT?&nbsp;There is a sequence for powering up a local network.&nbsp;Start with the power buttons off and the power cord disconnected for both your modem/ONT and router.&nbsp; Disconnect the Ethernet cord between the two devices.&nbsp;Power up your modem/ONT and give it plenty of time to boot and connect to the internet.&nbsp; The device should have an indicator that shows connection to the internet.&nbsp;Connect the Ethernet cord to your router, connect the power cord and boot up the router.&nbsp; Give it plenty of time&nbsp; to boot and connect to the internet.&nbsp; The device should have an indicator that shows connection to the internet.&nbsp; Connect your devices and verify access to the internet.&nbsp;&nbsp;

plemans · Answer

Linmal&nbsp;wrote:
Yes I did. &nbsp;The model number is WNR3500L

wow thats an old, slow router. N300 and only fast ethernet ports. Not gigabit.&nbsp;
Unless you have some pretty slow ISP service, you'll notice a significant speed improvement by upgrading to dual band/gigabit.&nbsp;

Forum Discussion

turned off router and now can't get on internet when turning on

6 Replies