NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
TropicPlague
Jan 05, 2024Tutor
Unable to connect to the internet and routerlogin.net won't display
I have a new AC1750 (R6700 v3) router that I'm trying to set up and I'm running into issues which I'm not sure are related or not. The router does not connect to the internet even after performing th...
- Apr 09, 2024
My 'solution' was to just purchase another router. Everything I tried to fix the Nighthawk router failed.
TropicPlague
Jan 06, 2024Tutor
I did reset the router by pressing the reset button for 30 seconds. I didn’t do the reset are part of the network restart however.
The LED was on one on the router
I’m using a Windows 10 computer, an Android phone, and a Chromebook to check. None of the devices work.
I bought the router (new) in late 2021 off of Amazon but didn’t try to use it until now.
192.168.1.1 is shown as being the default gateway when I use ipconfig so that is what I have been using to try to access the router login page. The router does successfully respond to the ping 192.168.1.1 command and doesn’t drop any packets. I’ve tried using routerlogin.net and htt[://routerlogin.net to get to the router login page. All I get is a blank browser screen regardless of what device I use.
modus
Apr 08, 2024Tutor
Hi,
Did you ever figure out how to access the router? I'm trying to access the router using 192.168.1.1 and routerlogin.net but it gets 'stuck' at what appears to be a blank page that has the address: 192.168.1.1/start.htm?>>bunch of alphanumericcharacters
Different browsers doesn't work
Hard / factory reset doesn't work
Cleaning Browser Cache doesn't work
Tried connecting wirelessly and also through ethernet cable: neither worked.
If you, or anyone, can provide an update on how to fix this, I would deeply appreciate it.
- KitsapApr 08, 2024Master
There are a lot of options in the following linked document.
https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do
- modusApr 08, 2024Tutor
Hi Kitsap
Thanks for the quick response. I've gone through the entire thing and nothing appears to fix the problem. The issue is the same that the OP, TropicPlague, experienced.
Modus
- KitsapApr 08, 2024Master
Disconnect the router from the internet. Reboot the router. Connect a computer to the router via an Ethernet cable and reboot the computer. Check task manager in the computer to find out the IP address it connected to. Use that IP address in the address bar of your web browser. Try more than one browser if necessary.
- modusApr 09, 2024Tutor
Tried that - no dice.